The Manager's Pocket Guide to Knowledge Management is a a practical plan to start the knowledge management process. Walk through all the stages – assessment, planning, deployment, and evaluation – and gain specific action steps for putting it all together to expand core competency and win competitive advantage.
Knowledge about customers, markets, core processes, how things get done, who knows what is a core business asset. You may have heard of knowledge management. No longer a buzz word, it's becoming mainstream in companies large and small who want to strengthen core competencies in:
• Responsiveness to the market
• Innovation of new products and services
• Competency of skill base
• Efficiency of work processes
If you're ready to start the knowledge management process in your organisation, this book provides a practical plan and roadmap. You'll walk through all the stages - assessment, planning, deployment, and evaluation - and gain specific action steps for putting it all together to expand your core competency and win competitive advantage.
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