Core skills for facilitators, team leaders and members, managers, consultants, and trainers in a complete facilitation workshop in a take-home format. This revised edition features extensive updates and a wealth of new material.

A pocketful of tips, tools and techniques to ensure you select the best people and avoid costly recruitment mistakes

Help your team quickly understand the nature and extent of the tasks they need to complete for ISO 9001:2000 registration. 33-pages.

A practical 'how to' guide on understanding and managing the youngest cohort of workers. With three to four job experiences or internships under their belts, the 'Gen Y-ers' pose new challenges for organisations that are already spending time, energy, and money recruiting and training young talent.

Whether you read this book from cover to cover or tap into specific chapters when you need answers, this book is guaranteed to quickly become your go-to resource and the first step to making improvements to your professional career, both present and future.

Introduces the concept of personality style and how it affects many aspects of organisational life, including communication, team-building, and leadership

This 169-page Memory Jogger was developed to help project sponsors, project team leaders and project team members to work seamlessly so their work projects could be completed on-time and on-budget.

A Pocket Guide of Tools for Six Sigma Improvement Teams.

A 208 page collection of Journal of Management Articles.

Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment.

Learn to maximise this technology to link personnel across cities, states, and countries. Every manager needs to know the 'best uses' of these new basic technologies.

If you hold meetings, then this 188-page book is a must!