What does employee ‘engagement’ mean? Why does it work? Most importantly, how can you create it in your employees to reduce turnover, increase productivity and improve business results?

A complete system for measuring training outcomes. This new resource covers the foundations of evaluating training outcomes and provides you with an easy-to-use evaluation model based on Kirkpatrick’s Four Levels of Evaluation. Includes CD with customisable reports and powerpoint presentation.

Did you know that managers spend nearly 2 full days a week in meetings? Time spent in meetings can be the most productive part of your day, but only if you first understand what goes into a successful meeting. Includes 1 Self-Assessment.

This collection of 20 fast and fun training exercises uses such methods as self-reflection and role play to illustrate how personality style impacts key skills such as team-building, communication, coaching, sales, and time-management

How do you pull together a team-building workshop that is guaranteed to work?

Your team is floundering, morale is low - you're not sure what the problem is, but you know you need to do something fast.

You need Pump Them Up! - a collection of 35 reproducible team-building workshops. In as little as two hours you can provide teams with on-target, hands-on training that will re-energise, re-focus, and re-commit team members.

Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Collection; a creative, engaging, and innovative collection of skill development activities.

Spice up your next customer service training programme with SkillBuilders: 50 Communication Skills Activities - a creative, engaging, and innovative collection of skill development activities.

Are you desperately in need of a fresh collection of team development activities? Look no further!

The Team Development Activities for Trainers is a collection of 59 games and activities to address the skills most critical to team development.