Includes downloadable information about the specific methods and research used to develop and test the Conflict Strategies Inventory, a soft-skills training program on conflict management strategies, based on the Blake and Mouton Styles Grid. The assessment identifies an individual's preferred conflict strategy, examines each strategy, and enables individuals to develop an action plan to put learning into action.
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Ten scenarios representing common workplace conflict situations measure an individual’s typical response strategy. Scores reveal a personal Conflict Strategies Profile.The assessment also includes a tear-out form for quick scoring and useful interpretive information.
The Conflict Strategies Inventory (CSI) is a combination self-assessment, workbook, and classroom workshop, the Conflict Strategies Inventory (CSI) improves an individual’s ability to successfully handle workplace conflict. Based on more than 35 years of research, this training tool explores five different strategies:
• Avoiding
• Smoothing
• Competing
• Compromising
• Integrating.
Most importantly, the Conflict Strategies Inventory accurately identifies an individual’s typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill-practice in resolving day-to-day issues.
Completely updated and enhanced, the new third edition features a fully revised, full-colour facilitator guide, comprehensive participant workbook, new options for virtual administration or self-study learning, support materials, and so much more. Packed with extensive interpretive information, hands-on activities, skill development, and action-planning, there isn’t a better way to equip individuals with the knowledge and insight they need to address conflict in any situation. It’s most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members and managers, will find this tool immensely helpful.
Learning Outcomes
• Pinpoint one's preferred strategy for managing conflict
• Discover the five different ways people respond to conflict
• Understand how and when to utilize the Integrating strategy
• Learn and practice when to use alternative strategies
• Create a development plan to put the learning into action.
Theory
The Conflict Strategies Inventory (CSI) combines the works of Robert Blake and Jane Mouton, M. Afzalur Rahim, and many other respected researchers in the area of conflict management. It is based on 5 conflict strategies that are adapted from the conflict styles originally named by Mouton and Blake.
5 Conflict Strategies
• Avoiding: Staying away from or withdrawing from a conflict.
• Smoothing: Giving in to the other party and ignoring one’s own goals.
• Competing: Forcing an issue to one’s own way.
• Compromising: Giving in on one need in order to get another satisfied.
• Integrating: Focusing on one mutually satisfying outcome.
These strategies can be described in terms of two stages of a conflict encounter: Stage 1: Non-Compatible Goals and Stage 2: Outcomes.
