A survey of managers in a leading UK supermarket chain revealed that those high on EI (emotional intelligence) experienced less stress, enjoyed better health, demonstrated higher levels of morale and performance, and reported a better quality of life. US research involving partners of a multi-national consulting firm showed that those people with higher EI competencies secured $1.2 million more profit.
In the Emotional Intelligence Pocketbook author Margaret Chapman, a coaching psychologist and coach-supervisor, demystifies a complex subject that hitherto has only been covered by academic, heavyweight literature. The 112-page book takes readers through each of the five steps to attaining EI and describes how organisations can become emotionally intelligent.
Emotional Intelligence Pocketbook Contents
• Aims of the book
• Who the book is for
• What the book is not
• Emotional Intelligence explained
• Why now? why bother?
The Five Steps of Emotional Intelligence
• Self Awareness
• Emotion Management
• Relationship management
• Emotion coaching.
Assessing & Developing your Emotional Intelligence
• How do you shape up?
• The Boston EIQ self-assessment questionnaire
• EI development plan
• Raising your EI
• Ten habits of emotionally intelligent people.
Developing an Emotionally Intelligent Organisation
• Using EI as a change management strategy
• 4 steps to organisational EI
• Example EI development Programme.
• Summing up
• Illustrated by Phil Hailstone.