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Becoming A Customer Service Star

Help employees and managers to examine their attitudes about customer service and suggests ways to boost their customer service performance. ALSO ONLINE*.
£15.24

Leadership Effectiveness Profile

This assessment focuses on the eight most-often-cited behaviours or attitudes. ALSO ONLINE*.
£10.31

Political Intelligence Profile with Questionnaire

The political intelligence profile is a 32 page, easy-to-use, self-scoring instrument that measures the respondent's current political preferences.
£20.00

Supervisory Skills Questionnaire Self Assessment 4th Edition

A comprehensive and practical assessment tool that helps supervisors to focus on the 5 most critical skills for effective supervision. ALSO ONLINE*.
£15.24
Bestsellers

What's My Communication Style? Participant Guide (Third Edition)

Participants respond to 24 pairs of adjectives, using a pressure-sensitive form. After scoring is complete, easy-to-read charts allow respondents to quickly scan the strengths and trouble spots that characterise their particular communication styles. ALSO ONLINE*.
£15.81

Interpersonal Influence Inventory

Developed to help individuals assess their interpersonal influence style. The model upon which the inventory statements are based is an assertive behaviour model. This model suggests that 2 sets of behaviours create 4 behavioural mixes. One set of behaviour is related to an individual’s degree of openness or candor. Another set of behaviours is related to an individual’s degree of consideration for another or others. ALSO ONLINE*.
£15.24

Personal Effectiveness Inventory Participant Activity 2nd Edition

A quick and easy diagnostic for time management or personal development. The self-scoring, 50-question Inventory means that in 15 minutes you will have raised many of the key issues underpinning personal effectiveness.
£5.56

Personal Style Inventory - Third Edition

Personality style is an integral part of many training sessions. This assessment makes identifying and understanding personal style easy. Based on Carl Jung’s theory of psychological types, the PSI has helped thousands of people answer the question, 'Why do I act the way I do?' ALSO ONLINE*.
£15.24