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Customer Service

This section provides you with assessments, inventories and other resources to help increase awareness of, and the skills needed to, deliver effective Customer Service. Each product is supported by an appropriate comprehensive Facilitator Guide.

Providing Service Leadership means equipping employees with the skills needed to flex their behavioural styles in order to meet the needs of the customer, guest of client.

While the importance of customer service may vary by product or service, industry and customer, it is always a vital differentiator which can tip the balance between success and failure.

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Internal Customer Service Assessment Facilitator Guide

The Facilitator Guide features theoretical background, administrative guidelines, reproducible participant handouts, overhead transparencies, and more.
£108.79