Assertiveness is a communication philosophy and technique. It involves interacting with others in a confident and persistent manner, particularly when there is an element of conflict present.
• Feel empowered. They do not feel unjustly controlled by others.
• Have an aura of dignity and calmness in their dealings with other people.
• Are proactive—that is, they make things happen and are not reactive, or always waiting to respond to the words and actions of others.
• Know their rights and responsibilities in dealing with others.
• Avoid apologetic dialogue or submissive language and tone.
• Are able to resist aggressive, manipulative, and passive ploys of other people.
A good definition of assertiveness is
Getting what you want from others without infringing upon their rights. We can all benefit from adopting an assertive style in interactions with others. While some people are able to do this naturally, most people, unfortunately, adopt other communication styles.
The Assertiveness Profile Facilitator's Guide describes four styles that individuals might adopt or use when dealing with other people. It provides insight into how we may be acting now as well as what styles that other people use and that we may want to adopt more often.
• Conducting a Workshop or Seminar
• Administering the Assessment
• The Model
• Defining Your Problem Solution
• Checking the Gap and the Context
• Building Your Confidence
• Preparing a Script to be More Assertive
• The Importance of Rehearsing
• Setting the Scene
• Communicating Assertively on a Consistent Basis
• Formalising Your Agreement
• Evaluating Your Performance
• Personal Action Plan
• Pulling it all Together.