This section provides you with assessments, inventories and other resources to help increase awareness of, and the skills needed to, deliver effective Customer Service. Each product is supported by an appropriate comprehensive Facilitator Guide.
Providing Service Leadership means equipping employees with the skills needed to flex their behavioural styles in order to meet the needs of the customer, guest of client.
While the importance of customer service may vary by product or service, industry and customer, it is always a vital differentiator which can tip the balance between success and failure.
Becoming A Customer Service Star
Increased retention of hard won customers, alleviate the ....
SkillBuilders 50 Customer Service Activities Collection Digital Format
Spice up your next customer service training programme with SkillBuilders 50 Customer Service Activities Col ....
50 Activities for Achieving Excellent Customer Service
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer ser ....
Becoming A Customer Service Star Online Assessment Credit
Online Assessment Option: Order One Per Participant.
The ....
Becoming A Customer Service Star - Online Sample Report
This sample will enable you to assess the product more fully. Just add your selection to cart (as if shopping) and o ....