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SkillBuilders: 50 Customer Service Activities

Spice up your next customer service training programme with SkillBuilders: 50 Customer Service Activities; a creative, engaging, and innovative collection of skill development activities.
Code: 703
£121.80

Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities.

The activities in this collection stimulate discussion and learning by actively involving all participants. Quick and to the point, these activities deliver powerful messages to your participants - helping them to understand customer expectations and develop the skills necessary to providing quality service.

The activities cover eight critical customer service skill areas:

• Change

• Communication

• Data Usage

• Excellence

• Negotiation

• Perception

• Problem-Solving

• Teamwork

Designed to strengthen the capabilities of your customer service representatives, SkillBuilders: 50 Customer Service Activities will be a valuable addition to your training library.

SkillBuilders: 50 Customer Service Activities includes:

• reproducible participant handouts

• detailed preparation, administration, and debriefing information

• discussion questions and ideas for varying the activities

• easy-to-follow facilitator guidelines

• handy reference table for pinpointing the best activities for your training needs

Products specifications
Format Activity Collection
Objective To improve customer-related skills
Audience Customer service employees
Time Required Ranges from 10 minutes to 1 hour per activity
Author Lorraine Ukens, M.S.