Most people claim to be good listeners. But that’s not what we hear
When people listen, organisations gain a competitive advantage from better communication, morale, and productivity to reduced absenteeism, turnover, and conflict. However, studies show people remember only half of what they hear, even moments after they’ve heard it. And that’s not all. On average, people spend 45% of their time listening, yet only 2% report they've had formal education on the topic. Research makes the message loud and clear — it’s time to add listening to your training line-up. Learning to Listen is a communication instrument that focuses on the visible — and invisible — aspects of listening behaviour: Staying Focused, Capturing the Message, and Helping the Speaker. And while most listening assessments measure style, this self-assessment measures skill level. Because it targets actual behaviour, individuals are able to take immediate action to maximise their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.
Learning to Listen Self-Assessment Contents:
• 30-item inventory with tear-out scoring form
• Scoring and Charting the Assessment
• Interpreting Results.
ONLINE VERSION ALSO AVAILABLE (See Related Products below)
* Telephone (01267) 281661 to set up a new online project. Please go to the Online Assessments section of the website for the full range of available Online Assessments.