Why you need Dealing With Conflict
Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behaviour is usually the best response to a conflict situation, negotiation is a difficult endeavour—one that requires considerable skill and thought. The normal negotiating behaviour, as typically practised in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.
Improve the outcome of conflict situations in your organisation
The DWCI is a significant improvement over conventional conflict assessments. It shortens scoring time, produces clearer and more user-friendly results, and includes helpful support material. It is compatible with most existing learning resources and is an easy way to update your progrgammes.
The Dealing with Conflict Instrument presents five conflict-handling styles.
These five styles encompass all the effective ways of dealing with conflict. By completing the DWCI, you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyse a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.
• Participants learn their dominant and secondary conflict styles
• Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations
• Improved conflict resolution helps the organisation reduce workplace stress.
ONLINE VERSION ALSO AVAILABLE (See Related Products below)
* Telephone (01267) 281661 to set up a new online project. Please go to the Online Assessments section of the website for the full range of available Online Assessments.